faq

WHO IS PENELOPE?

“penelope” is the name given to our first press – a vintage craftsmen superior. since then, we have acquired a few more presses. you can read more about our iron friends in the “about”.

WHAT PAYMENT METHOD DO YOU ACCEPT?

we accepts major credit cards processed via stripe and paypal {you can use your credit card and an account is not required}.

WILL I BE CHARGED SALES TAX?

a sales tax of 7.75% will be applied to all orders shipped to the state of illinois.

WHEN WILL MY ORDER SHIP?

non-personalized items will be shipped within 1 week of your order.  personalized items will ship in 10-15 business days from the date of your order.  shipping time for custom items is determined per individual order.  for rush orders, please contact us for availability and rates prior to placing your order.

HOW IS MY ORDER SHIPPED?

US orders are shipped via usps first class or priority mail.

canadian and international orders are shipped via usps international first class or priority mail. please allow extra transit time and delays at customs. depending on your location, international orders may take up to a month to arrive. the buyer shall pay any applicable customs fees. please note that tracking is not available on canadian and international orders.

penelopes’s press will not be responsible for items lost in transit.  expedited shipping is always available; please contact us for rates prior to placing your order.

DO YOU ACCEPT RETURNS OR EXCHANGES?

we do not accept returns or exchanges on personalized and custom orders. if you are not happy with your non-personalized item, please contact us to discuss available options.

CAN YOU SEND ME A PROOF BEFORE YOU PRINT?

digital proofs are only available for custom projects and wedding orders. at this time we do not offer proofs for personalized stationery. depending on the order, we may use a combination of metal/wood type, photopolymer, or magnesium plates and therefore digital proofs are not always available. we will be sure to print personalized items accurately. items wil be printed exactly as you have provided. if we have a question with the information, we will contact you prior to processing your order.

DISCLAIMER:

by placing an order with penelope’s press, you allow us to photograph your finished product (discretion will be used for addresses and personal information) to be used for marketing and editorial purposes both online and print. you also agree that any excess printed pieces from your order may be used for marketing and sample purposes